APITrace is a set of tools that will record all the graphics related calls OpenMW makes. This makes it easier to diagnose a problem as someone can read through exactly what the engine was trying to do at the time of a problem.
You can download APITrace here: http://apitrace.github.io/
In the download, find the binary in:
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...\apitrace-msvc\x64\bin\qapitrace.exe
Do that by following this guide and adding the path up to ...\bin to Paths.
Now all you have to do is open PowerShell. Change your working directory to the location of openmw.exe using the "cd" command. For example:
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cd "G:\Program Files\OpenMW 0.44.0"
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qapitrace.exe
You can send this to whoever asked for it so they can try and diagnose the issue. Be warned, it's much larger than most places will allow you to post, so I had to make a shared folder on Google Drive and send him the link.
Hope this helps!
EDIT BY ANYOLDNAME3: Some of the information in later posts in this thread is helpful, too. Read all the posts.